This policy explains when a ManaSastram purchase can be cancelled or refunded, and how long each step takes. It applies to the Jathakam Report, which is the only paid product on this site.
Last updated: August 2026
The short version
The report is computed from your birth details and delivered the moment your payment clears, so it cannot be returned once it has been opened or downloaded. If the calculation itself is wrong, we correct it or refund you in full.
Cancellation before delivery
You can abandon the checkout at any point before paying and nothing is charged. Once payment is confirmed the report is generated within seconds, so there is no window in which an order sits unfulfilled and can be cancelled.
If money leaves your account but no report reaches you, that is a failed delivery and not a cancellation. Write to us and we either deliver the report or refund you in full. See the section below.
When we refund in full
We refund the entire amount in these situations.
- You were charged but received no report. This can happen if your connection drops at the moment of payment. Send us the payment reference and we resolve it.
- You were charged twice for the same order. The duplicate is refunded.
- The calculation is wrong. If the lagna, janma rasi, nakshatra or a graha placement in your report does not match your correct birth details, that is our error. We correct the report at no cost, and refund you in full if you prefer that.
- The report never opens. If the PDF is corrupted or the access link does not work and we cannot fix it for you, we refund you.
When we do not refund
We are being direct about this so there is no surprise later.
- You entered the wrong birth details. The report is computed from exactly what you type. A wrong birth time or the wrong town produces a correct calculation of the wrong moment. Please check your details on the screen before you pay, since the free part of the page shows you your lagna, rasi and nakshatra first.
- You disagree with the reading. Astrology is a traditional practice and interpretations vary between schools and between astrologers. A reading you do not agree with is not a defect.
- A described tendency did not happen. Our reports describe traditional readings and leanings, never guaranteed outcomes, and we say so plainly throughout the report.
- You changed your mind after reading it. The full content is delivered at once, so this is treated the same way as any other instantly consumed digital good.
Where a request falls outside these rules but you feel something genuinely went wrong, write to us anyway and explain. We would rather look at it than argue about a category.
How to raise a request
Email manasastram2@gmail.com with the subject line “Refund request” and include:
- the order or payment reference from your confirmation email
- the email address you used at checkout
- what went wrong, in a sentence or two
Timelines
- Raise a request within 7 days of the payment date.
- We acknowledge your email within 48 hours.
- We decide and respond within 5 working days of acknowledgement.
- Approved refunds are issued to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a further 2 to 5 working days to show the credit, which is outside our control.
Refunds are processed through Razorpay back to the same account, card or UPI ID you paid from. We cannot send a refund to a different account.
If you are not satisfied with the outcome
You can escalate to our grievance redressal officer, whose details are on the Contact page. Grievances are acknowledged within 48 hours and resolved within 30 days.